FAQ's

🧠 The SW Hub – Frequently Asked Questions

👤 ACCOUNTS & VERIFICATION

Do I have to verify my identity to join?

Yes. Every account must complete ID verification to access the platform.
We require a valid passport or driver’s license to confirm you are over 18 and protect our professional community.

How long does account approval take?

Approvals are usually completed within 24–72 hours.
Times may vary based on volume, but we aim to process all verifications as quickly as possible.

Why was my application rejected?

Your application may be declined if:

• Your ID was unclear or invalid
• Your details were incomplete or inconsistent
• You did not meet the platform’s eligibility criteria

If you’re unsure, you can reach out via the Contact Form and select “Account Issue” for clarification.

Can I change my account type later?

Currently, account types cannot be changed manually after registration.
If you need to switch from Performer to Production Company (or vice versa), contact the support team using the Contact Form and choose “Account Type Request.”

🔐 PRIVACY & SAFETY

Is my ID stored securely?

Yes. Your ID is used solely for verification purposes and is stored securely in accordance with UK data protection laws. It is never shared publicly or with third parties.

Will my full address be visible?

No. Only your city or region is visible to other users.
Your full address remains private and hidden — it’s used to help improve location-based search features only.

Who can see my profile?

Only logged-in, approved members can see profiles.
Users outside the platform and search engines cannot access any member information.

How do I block or report another user?

If you experience inappropriate behaviour or receive unwanted contact:

1. Visit the Contact Form
2. Select “Report a User”
3. Include the user’s name, the issue, and any relevant screenshots

Our moderation team will investigate the matter and take appropriate action.

🎭 CASTING CALLS & JOB LISTINGS

Who can post casting calls?

All verified users — including both Performers and Production Companies — can post casting calls.

This feature is designed to let anyone:

• Advertise availability for scenes
• Announce tour dates
• Proactively seek collaborators or bookings

How do I apply to a casting?

1. Browse listings via Casting Calls > Jobs
2. Click the listing you’re interested in
3. Use the email address or external link provided to apply

The SW Hub does not currently support internal application submissions.

Why do some casting calls require external applications?

All casting calls must currently include an external application method (email or form) as on-site application functionality is not yet enabled. This ensures the organiser can manage responses efficiently.

Can I delete a casting call once it’s live?

Yes.
Go to Dashboard > My Listings, find the job, and click Delete.
This will immediately remove it from the site.

📅 EVENTS

Can anyone create an event?

Yes — once your account is verified, both Performers and Production Companies can create and manage events from the Create an Event tab in the main menu.

Can I charge for tickets to my event?

Not yet.
Ticketing and payment features will be introduced in a future platform update. For now, all events must be free to attend or RSVP-only.

How do I know if someone has RSVP’d?

If RSVP is enabled for your event, you can:

• Go to Dashboard > My Events
• Click Download Guest List to see attendees

If RSVP is not active, contact details should be provided in the event description for manual sign-up.

Can I edit my event after publishing it?

Yes.
Go to Dashboard > My Events and click Edit on the relevant event. You can update any part of the event, including the title, image, time, and description.

🤝 COLLABORATION TOOLS

What is the “Work With Me” feature?

This is a request form users can send from your profile to propose collaborations.
It includes shoot ideas, availability, and direct contact info to start planning projects together.

How do I know if someone responded to my request?

Responses happen outside the platform using the contact info you provided (email, phone, Telegram, etc.). Be sure to check the inbox you listed on the form.

Can I send more than one request to the same person?

Yes, but please avoid spamming.
If you’ve already reached out and haven’t received a reply, wait before sending another request — or update your shoot idea before re-sending.

📍 SEARCH & DISCOVERY

How do I get found by others in a new city?

Update your profile location before or during travel:

• Go to Dashboard > My Profile > Edit
• Change your city
• Save your profile

This ensures you show up in local search results for that area.

Why am I not showing up in searches?

Common reasons include:

• Your profile is incomplete
• Your city/location is missing
• You haven’t selected your availability or work type

Go to Edit Profile and make sure all sections are filled out properly.

Can I hide my profile from public view?

At this time, profile visibility is restricted to verified members only — but there is no “private mode.”
If you want to limit exposure or temporarily hide your account, contact support via the Contact Form with your request.

🔄 PLATFORM FEATURES & USAGE

Can I use The SW Hub on mobile?

Yes — the platform is fully responsive and works across all modern mobile browsers.
You can browse, search, and post from your phone or tablet.

Can I get notified when someone replies to my casting call or event?

Currently, all responses must happen off-platform via the contact details you provide in your listing or event. Make sure your email or preferred contact method is correct and monitored.

Why can’t I use messaging for business or bookings?

The SW Hub includes a basic messaging feature, which you’re welcome to use to introduce yourself or casually connect with others.

However, we do not recommend using it for professional arrangements such as bookings, rates, or scene agreements. This is because:

• Messages are not tracked or stored
• There’s no record or trail like the Work With Me forms or casting calls
• Miscommunication can easily occur

For proper business interactions, always use structured tools like Work With Me or Casting Calls to ensure everything is clear, professional, and documented.

💼 BUSINESS USE & PROMOTION

Can I promote services like editing, mentoring, or coaching?

Yes — as long as your offer is relevant to the adult industry and you clearly describe your service in your bio or a casting call/job listing.

Can I link to my agency, brand, or merchandise?

Yes — use your Production Company profile or your bio to list related businesses or merch links.
All external content must follow community guidelines and not lead to spammy or unsafe websites.

💬 SUPPORT & CONTACT

How do I contact The SW Hub team?

Use the Contact Form located in the main menu or footer.
You’ll be guided through a series of options so we can route your message to the right team.

I found a bug — how do I report it?

We appreciate your feedback!
Visit the Contact Form and select “Bug Report” from the dropdown.
Include as much detail as possible, including screenshots or error messages if available.

Is there a help centre or live chat?

There is no live chat at this time.
However, the Help Centre contains:

• How-to guides
• FAQ sections
• Platform tutorials

If you still need help, use the Contact Form to get in touch with us.